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To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

One of the key responsibilities for governing boards is "Holding executive leaders to account for the educational performance of
the organisation and its pupils."  The course aims to provide governors with a clear understanding of why governing boards should have a school visit schedule linked to the school’s Improvement Plan and how to be effective during the visit and in reporting the outcomes.

This course aims to provide new governors or governors new to school finance with an understanding of how schools are funded and the part the governing board plays in ensuring financial accountability.

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

This course aims to explore the responsibility of the governing body for Health and Safety in their school.

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

All senior managers who have not already attended the IOSH Safety for Senior Executive’s training to attend the one day Safety for Executives and Directors course. This training to be extended to those Heads of Service who have not previously attended the IOSH Safety for Senior Executives or the one day corporate/ASC management principles course that is delivered in-house by the Health and Safety Team.

This course should enable executives to review policy and strategies and, where necessary, introduce changes to enhance the safety culture within their organisation.

We will reference the government's Green Paper on developing a whole school approach to mental health and emotional wellbeing (MHEW) in schools and the newly produced 'Supporting children and young people in their mental health', distributed to all schools/colleges in April/May 2018.