Following government advice, ESCC have made the decision to postpone or cancel some face to face training.
This decision has been made in light of the national concerns about the spread of the coronavirus (COVID - 19). Please see individual courses for more information.

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31 courses found

Code: ESC/20/381 Excel 365 Level 4; Advanced Data Handling and Analysis

Do you handle large amounts of data in the course of your work?

Do you spend a lot of time cleaning up data and preparing it for analysis?

Do you need to combine data from different data sets?

This new course covers two major Excel 365 tools which should make your job easier– Power Query and Power Pivot.

The course is for you if you are familiar with the topics covered in the Excel Analysing Data course, in particular creating and manipulating Pivot Tables, and can create worksheet formulas and use Excel functions such as IF and VLOOKUP

Essential Information
Session Session Date Session Time Session Venue Map
1 04 November 2020 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/267 Communication Skills

Effective communication techniques are vital for anyone who needs to manage or influence other people to achieve desired results. During this course the participant will gain a greater understanding of communication, message management and will also learn how to enhance their natural communication skills.

 


In order to aid your learning, please complete the pre-course work and ensure you bring it with you on the day of the training session.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 05 November 2020 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/363 Microsoft Excel 2010: Advanced Calculations

This course is for you if you can perform calculations in Excel using formulas and simple functions and now want to use some of Excel’s more advanced calculation features.

Essential Information
Session Session Date Session Time Session Venue Map
1 02 December 2020 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/357 Excel 2010 Introduction to Macros Level 4 1day

This course is for you if you are familiar with entering formulas and analysing data in Excel and want to write code to automate Excel tasks, such as formatting a report and performing operations which can not be done using conventional Excel commands.

Essential Information
Session Session Date Session Time Session Venue Map
1 10 December 2020 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/21/4 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 January 2021 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/21/24 Excel 2010 Level 4 Macros II 1 day

This course is for you if you are familiar with the topics covered in the Introduction to Macros and want to further develop your coding skills in Excel.

Writing Macros involves inputting lines of sometimes complex program code, so the course involves considerably more typing than other Excel training.

Essential Information
Session Session Date Session Time Session Venue Map
1 06 January 2021 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/21/23 Microsoft Excel 2010: Advanced Calculations

This course is for you if you can perform calculations in Excel using formulas and simple functions and now want to use some of Excel’s more advanced calculation features.

Essential Information
Session Session Date Session Time Session Venue Map
1 04 February 2021 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/21/25 Microsoft Excel 365 Level 4; Advanced Data Handling and Analysis

Do you handle large amounts of data in the course of your work?

Do you spend a lot of time cleaning up data and preparing it for analysis?

Do you need to combine data from different data sets?

This new course covers two major Excel 365 tools which should make your job easier– Power Query and Power Pivot.

The course is for you if you are familiar with the topics covered in the Excel Analysing Data course, in particular creating and manipulating Pivot Tables, and can create worksheet formulas and use Excel functions such as IF and VLOOKUP

Essential Information
Session Session Date Session Time Session Venue Map
1 03 March 2021 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/284 Communication Skills

Effective communication techniques are vital for anyone who needs to manage or influence other people to achieve desired results. During this course the participant will gain a greater understanding of communication, message management and will also learn how to enhance their natural communication skills.

 


In order to aid your learning, please complete the pre-course work and ensure you bring it with you on the day of the training session.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 08 March 2021 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESQ/19/51 Customer Service Practitioner Apprenticeships - Level 2

If you are currently in a customer service role looking to develop your skills and knowledge, or a newly recruited apprentice, this Level 2 Apprenticeship offers you the opportunity to grow your career.

We have designed a program that blends coaching on administration theory and professional behaviours with practical training in your workplace. Topics covered include: communication and teamwork; customers, equality and the customer experience; dealing with conflict and challenge; product and service knowledge; the organisation and regulations; systems and resources; personal organisation, personal presentation and developing self.

The programme will take 15 months to complete: 12 months learning and 3 months End Point Assessment.

At the start of this apprenticeship programme, the Customer Service Practitioner Programme Lead will meet with your manager to discuss the programme and ensure this is the right course for you. You will attend an enrolment session followed by monthly 1:1 coaching and access to a range of online training and resources. Your apprentice coach will guide and support you to understand the Apprenticeship Standards and requirements and will make ongoing assessments to support your learning and development.

It is a requirement that you spend 20% of the apprenticeship learning period in training and development activities. We will agree a training plan and support you and your manager to meet this requirement.

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 East Sussex Training & Development Centre (St Mary's House) Map