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Code: GOV1096 Clerk Training: Complaints - The Clerk's Role

This targeted training session includes specific and detailed guidance on the Clerk’s responsibilities, key resources and best practice related to complaints management. Participants will have the opportunity to discuss and explore a range of complaints scenarios. The content is directly aligned with the ESCC model Complaints Policy & Toolkit and includes guidance to Clerks on when and how to contact GCS for further advice for more complex complaints.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 June 2022 10:00 - 12:00 Microsoft Teams Webinar Map

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