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Too many gripes, grumbles and grievances?
Always trouble shooting?
This is your guide to successful complaints handling. Like our previously offered Effective Handling of Complaints course,
Managing and Avoiding Potential Conflicts and Complaints explores the procedures and policies that governing boards and school leadership teams should have in place in order to deal with parental concerns and other possible challenges.
In addition, the new course looks at conflict management and avoidance strategies, and is designed for governors and headteachers who would like to develop their school's resilience to controversy and build stronger, positive relationships brawith all stakeholdersEssential Information