Search for Learning and Development Services and Pathways

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

This course is for you if you can perform calculations in Excel using formulas and simple functions and now want to use some of Excel’s more advanced calculation features.

A one day conference exploring ideas for developing a relevant and inspiring primary curriculum.

The Keynote speaker will be Mary Myatt, educational adviser, writer and speaker.

This session is designed to provide school governors with specific information about how data protection legislation impacts their role in schools.

The session will:

· Provide an overview of the new General Data protection Regulations (GDPR) and Data Protection Act 2018

· Explain what governors need to know about data breaches, subject access requests and data processing within schools.

· Outline how governors can monitor Data Protection compliance within their school.

The session will also provide an opportunity for networking where school governors will be able to discuss with colleagues the impact of Data Protection and share their experiences of common data protection problems with our experienced team on hand to provide guidance and support.

As a new governor, you might be wondering how to start getting involved with the work of your governing board.

Induction is essential for all new governors to help understand their roles and responsibilities and effective boards should encourage everyone involved in governance, especially those new to the role, to make the most of the resources, guidance and training available to develop their knowledge and skills. Good induction can provide strategies and the basic knowledge to enable new governors to take an active role and make a
positive difference right from the start.

In a world where the education system and the expectation on governance is changing, existing governors wishing to update their governance may also find attendance beneficial.

Annual briefing following EYFS, Key Stage 1 and Key Stage 2 outcomes:

• review of outcomes
• headline key priorities for East Sussex
• sharing effective practice regarding key themes.

Complaints are a part of everyday life. However, how they are handled and reviewed can lead to different outcomes! This course is intended to support schools and governing bodies in managing formal complaints received at the school.

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

This course aims to explore the responsibility of the governing body for Health and Safety in their school.