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80 courses found

Code: ESC/20/36 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: GOV766 Governor Training : School Visits for Governors

One of the key responsibilities for governing boards is "Holding executive leaders to account for the educational performance of
the organisation and its pupils."  The course aims to provide governors with a clear understanding of why governing boards should have a school visit schedule linked to the school’s Improvement Plan and how to be effective during the visit and in reporting the outcomes.

 

 

 

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 29 January 2020 10:00 - 12:00 Cooden Beach Hotel Map

Code: GOV783 Governor Training : Schools Finance - An Introduction to Finance

This course aims to provide new governors or governors new to school finance with an understanding of how schools are funded and the part the governing board plays in ensuring financial accountability.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 29 January 2020 13:00 - 15:00 Cooden Beach Hotel Map

Code: GDPR37 Data Protection – What does it mean for governors?

This session is designed to provide school governors with specific information about how data protection legislation impacts their role in schools.

The session will:

· Provide an overview of the new General Data protection Regulations (GDPR) and Data Protection Act 2018

· Explain what governors need to know about data breaches, subject access requests and data processing within schools.

· Outline how governors can monitor Data Protection compliance within their school.

The session will also provide an opportunity for networking where school governors will be able to discuss with colleagues the impact of Data Protection and share their experiences of common data protection problems with our experienced team on hand to provide guidance and support.

Essential Information
Session Session Date Session Time Session Venue Map
1 31 January 2020 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: GOV748 Governor Training : Clerks Area Support and Network Meeting (Cancelled)

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

Essential Information
Session Session Date Session Time Session Venue Map
1 03 February 2020 10:00 - 12:00 Devonshire Park Lawn Tennis Club Map

Code: GOV749 Governor Training : Clerks Area Support and Network Meeting (Cancelled)

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

Essential Information
Session Session Date Session Time Session Venue Map
1 04 February 2020 10:00 - 12:00 The Civic Centre Map

Code: GOV757 Governor Training : Health and Safety (EVENT FULL)

This course aims to explore the responsibility of the governing body for Health and Safety in their school.

Essential Information
Session Session Date Session Time Session Venue Map
1 04 February 2020 10:00 - 12:00 The Civic Centre Map

Code: GOV750 Governor Training : Clerks Area Support and Network Meeting (Cancelled)

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 February 2020 18:30 - 20:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: GOV751 Governor Training : Clerks Area Support and Network Meeting (Cancelled)

Professional clerking has a vital role to play in meeting the administrative and procedural requirements of boards and enabling efficient
and effective discussion and decision making.

The education sector can be a fast moving field, and you may find it tricky to stay on top of changes and statutory requirements. When considering the effectiveness of school governance, the role of the professional clerk cannot be underestimated and it is considered essential that clerks keep up to date with changes in the sector and identify good practice to make the most of the hours worked.

It is also recognised that the role can feel isolating when working independently of the school. The Area Network meetings give clerks the opportunity to network and share best practice with their colleagues.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 February 2020 10:00 - 12:00 The Sussex Exchange Map

Code: GOV817 Finance, Audit and Offsite Activities Briefing for Governors

A briefing session for Governors covering updates from the Audit, Finance and Offsite Visits Teams. These briefing sessions are an opportunity for governors to receive the latests updates from the teams and to ask any questions they may have around these subjects.

Essential Information
Session Session Date Session Time Session Venue Map
1 06 February 2020 10:00 - 13:00 The Civic Centre Map