Governor Training : Handling School Complaints

Microsoft Teams Webinar, n/a
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Target Audience
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target audience
Course Types
Course categories
Schools and Governors
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Course description

Complaints are a part of everyday life. However, how they are handled and reviewed can lead to different outcomes! This course is intended to support schools and governing bodies in managing formal complaints received at the school.

Training objectives

This targeted training session includes specific and detailed guidance on Governor responsibilities, key resources and best practice related to complaints management. Participants will have the opportunity to discuss and explore a range of complaints scenarios. The content is directly aligned with the ESCC model Complaints Policy & Toolkit and includes guidance on when and how to contact GCS for further advice for more complex complaints.

Learning outcomes
By the end of the course it is anticipated that governors will:

• know their role in the complaints procedure
• have an overview of the complaints procedure
• be able to handle complaints effectively within the complaints policy and procedure 
Additional Information
TARGET AUDIENCE:  This course is for Chairs, Clerks and Governors in East Sussex maintained primary, secondary, special schools, East Sussex primary, secondary and special academies, independent and free schools.
Refreshments: N/A
This is a strategic course.
Start Date
Wednesday 22 September 2021
End Date
Wednesday 22 September 2021
Closing Date
Monday 20 September 2021
19:00 - 21:00
Maximum Places
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Number of Sessions