To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.
To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.
It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.
As you will have experienced Our Customer Promise e-learning, the workshop will provide clear guidelines on the practical application of the Customer Service principles and highlight relevance to their role within ESCC.
this half day workshop will cover:
Parking around St. Mary's House is very limited, though the railway station car park is some 6 minutes walk at a charge of (about) £5 per day.
Corporate Training offer a selection of teas/coffees, hot chocolate and biscuits.
If you are in Adult Social Care and require funding for this course please contact email@example.com