An Introduction to Customer Service

East Sussex Training & Development Centre (St Mary's House), St Mary's House, St Leonard's Road
Admin Contact
Corporate Training Mail Box (
Target Audience
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target audience
Course Types
Course categories
Practical Skills and Self Development / ESCC Staff
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Course description

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.


It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Training objectives

As you will have experienced Our Customer Promise e-learning, the workshop will provide clear guidelines on the practical application of the Customer Service principles and highlight relevance to their role within ESCC.

Learning outcomes

this half day workshop will cover:

  • review and reminder of the Customer Promise, Customer Values and Customer
    Service Standards

  • customer care and customer service – the difference

  • the fundamentals of great customer service

  • how to deliver great customer service

  • dealing with angry and frustrated customers

  • practical sessions

Additional Information

Please note:

Parking around St. Mary's House is very limited, though the railway station car park is some 6 minutes walk at a charge of (about) £5 per day.

Corporate Training offer a selection of teas/coffees, hot chocolate and biscuits.

If you are in Adult Social Care and require funding for this course please contact

Start Date
Tuesday 5 January 2021
End Date
Tuesday 5 January 2021
Closing Date
Monday 4 January 2021
09:30 - 12:30
Maximum Places
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Number of Sessions