Too many gripes, grumbles and grievances?
Always trouble shooting?
This is your guide to successful complaints handling. Like our previously offered Effective Handling of Complaints course,
Managing and Avoiding Potential Conflicts and Complaints explores the procedures and policies that governing boards and school leadership teams should have in place in order to deal with parental concerns and other possible challenges.
In addition, the new course looks at conflict management and avoidance strategies, and is designed for governors and headteachers who would like to develop their school's resilience to controversy and build stronger, positive relationships brawith all stakeholders
The aim of this course is to provide an opportunity to think about and discuss positive complaints handling, within the framework of the
complaints procedure that applies to your school.
Governors will have an opportunity to discuss and debate practical and effective approaches to dealing with difficult conversations and the
management of external expectations of the school.