Governor Training : Handling School Complaints

East Sussex Training & Development Centre (St Mary's House), St Mary's House, St Leonard's Road
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Course description

Complaints are a part of everyday life. However, how they are handled and reviewed can lead to different outcomes! This course is intended to support schools and governing bodies in managing formal complaints received at the school.

Training objectives

Following the launch of the new ESCC model complaints policy and procedures and the complaints toolkit, this course is to support governors through the stage 2 (Investigation) and stage 3 (Governing Board Review Panel) processes.

The course will include discussion, debate and scenarios for governors to consider.

Learning outcomes
By the end of the course it is anticipated that governors will:

• know their role in the complaints procedure
• have an overview of the complaints procedure
• be able to handle complaints effectively within the complaints policy and procedure 
Additional Information
TARGET AUDIENCE:  This course is for Chairs, Clerks and Governors in East Sussex maintained primary, secondary, special schools, East Sussex primary, secondary and special academies, independent and free schools.
Refreshments: Tea and coffee will be provided.
This is a strategic course.
Start Date
Thursday 26 September 2019
End Date
Thursday 26 September 2019
Closing Date
Wednesday 25 September 2019
19:00 - 21:00
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