In light of continuing Government advice regarding the spread of coronavirus (Covid-19) and social distancing, the majority of our face to face courses remain cancelled. Alternatively, we are pleased to offer an increasing range of online and virtual courses. Please see individual courses for details.
This is your guide to successful complaints handling. Like our previously offered Effective Handling of Complaints course, Managing and Avoiding Potential Conflicts and Complaints explores the procedures and policies that governing boards and school leadership teams should have in place in order to deal with parental concerns and other possible challenges.
In addition, the new course looks at conflict management and avoidance strategies, and is designed for governors and headteachers who would like to develop their school's resilience to controversy and build stronger, positive relationships brawith all stakeholders
The aim of this course is to provide an opportunity to think about and discuss positive complaints handling, within the framework of the complaints procedure that applies to your school.
Governors will have an opportunity to discuss and debate practical and effective approaches to dealing with difficult conversations and the management of external expectations of the school.
By the end of the course it is anticipated that governors will:
• know their role in the complaints procedure • have an overview of the complaints handling procedure • be able to handle complaints effectively and support a positive culture within the school
TARGET AUDIENCE: This course is for Chairs, Clerks and Governors in East Sussex maintained primary, secondary, special schools, East Sussex primary, secondary and special academies, independent and free schools.